Shipping within Australia
We offer two Australian Post services, standard shipping and premium overnight express shipping, with orders over $50 receiving free standard shipping (TAS, WA and NT a flat rate of $10 applies):
To guarantee same day shipping order by 1:30pm for standard Aus Post, and 10:30am for Premium Express.
We make every effort to dispatch coffee on a Monday, however as this is our main roast day we can not guarantee all items will be dispatched. In the unlikely event this happens we will dispatch on Tuesday.
We can ship to virtually any address in the world, simply enter your country and address in shipping at checkout and you will be provided with a quote from Australia Post.
Free pick up at the roastery
Swing by the roastery between 8-4 to pick up your online order.
When do you roast?
We roast on Monday and dispatch on Tuesday. To ensure you get the coffee you want delivered promptly we recommend ordering on Sunday or Monday morning. If you order after our roast day and we can't fulfil your order we will ship it the following roast day. We will always contact you and let you know if we can't fulfil your order.
How long will my coffee last before it goes stale?
We recommend resting our coffee for 7-10 days after roasting before brewing, and consuming it within 10-30 days for the best tasting results. As long as the coffee is stored properly (sealed bag/container in a cool cupboard) then it can still taste great for longer periods.
It's Wednesday/Thursday and I want coffee for the weekend what do I do?
If it's later in the week and you just want to get your hands on somthing delicious select roasters choice and we will send you something epic that was roasted on Monday.
How long does shipping take?
Is there tracking?
All orders receive a tracking number via email, if you do not receive one please contact us at firstname.lastname@example.org
Can you ship to a P.O box?
Standard Aus Post will ship to P.O boxes but Premium Express is a door to door service and requires a physical address. If you are shipping to a P.O box please make sure you select standard Aus Post shipping.
Do you have a returns policy?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Simply supply proof of purchase and contact email@example.com.
Help! I made a mistake on my order how can I change it?
Contact firstname.lastname@example.org as soon as you can. We will always do our best to accommodate you, the sooner you get in touch the better, how much we can change depends on what stage of dispatch your order is at.